Information about: IT Technical Service (Native English) in Salamanca
Company looking for IT Technical Service (Native English)
Salamanca, Spain
About the job offer: IT Technical Service (Native English)
Offer description We
are looking for professionals, your job duties and necessary skills are:Tasks:-
Confer with customers by
telephone or by e-mail to provide information about IT services, or obtain
details of complaints.-
Check to
ensure that appropriate changes were made to resolve customers' problems.-
Keep
records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken. Refer unresolved customer grievances to designated
departments for furth
Applicant description Experience:None
or 1 year experience in similar position.Education:-
High school diploma or
equivalent. Bachelor’s degree.Knowledge:-
Customer
and Personal Service — Knowledge of principles and
processes for providing customer and personal services. This includes customer
needs assessment, meeting quality standards for services, and evaluation of
customer satisfaction.- English Language (Native) Technical Skills:-
CRM Software.-
Date base user interface.-
Network conferencing
software. Skills:-
Active Listening.-
Service Orientation.-
Critical Thinking.
-
Speech Clarity.
