Information about: we look for a French speaking Customer Service Representative in Tamon

Company looking for we look for a French speaking Customer Service Representative

Asturias, Spain

Offer description

GENERAL PURPOSE The purpose of this position is to receive and process standard customer orders in line with sales policies and in compliance with multiple business procedures and decision points to ensure customer satisfaction.  The Junior Customer Service Representative (Jr CSR) will perform data-entry activities in SAP as per instructions described in the business procedures and as per instructions from the DPT Decision Centers. The Jr CSR will also act to flag (master) data issues and perform control checks needed to ensure an accurate processing.   JOB DESCRIPTION (functional responsibilities): ·Performs order entry activities in SAP in line with inbox priority and sales policies (customer segmentation), in compliance with multiple business procedures and as per instructions from Decision Centers. ·Follows desk procedures and policies in compliance with SOX and internal controls as well as in compliance with ISO 9001 and other quality requirements. ·Actively monitors open order report to ensure that deliveries arrive at the customer on time and as committed. Interprets multiple decision points under defined operating procedures and RACI E2E. Judges to ask for clarifications and to highlight operational issues. ·Executes simple quality control checks and takes subsequent corrective actions as per business guidelines. Interacts effectively with the Customer Care team on transactional aspects. Supports the CSR team with administrative tasks: e.g. update contact lists, time planning, organization of meetings, etc.       Major Challenges: ·Day-by-day working pressure to achieve daily processing objectives. ·To apply minimum vocabulary in European language to be able to extract necessary information from customer orders. ·To execute a series of operating procedures that demand attention to detail.     Freedom to act: Freedom is limited by the defined business processes and company policies. Contact with external customers is limited.     Interactions: Internal: Ongoing dialogue with the CS Team Leader and Order Management team members. External: Ongoing dialogue with the Customer Care team and Decision Center. Ongoing dialogue with warehouses and carriers. Work Environment: Day-by-day pressure to meet daily processing objectives for the team vs. the individual. Transactional focus.

Applicant description

PERSON SPECIFICATION:   Knowledge & experience: ·Administrative knowledge & skills ·PC skills: demonstrated ability to work with MS Office and MS Outlook ·Previous working experience with SAP or any other ERP system will be a plus ·English: demonstrated ability to read and write fluently. English speaking for internal purpose ·Knowledge of any other European language will be desirable ·General work experience is an asset  Competencies: ·Quality orientation: disciplined and attention to detail ·Flexible in dealing with daily pressures and timelines ·Stress tolerance: is able to work under pressure and manage multiple basic tasks in parallel ·Teamwork/Collaboration: is respectful of other’s differences and able to handle constructive feedback.  Can replace colleagues in the same position at all times for all products. ·Analysis and judgement: Identifies issues.  Recognizes when to escalate in the correct way. .Follow up: follow up on status of customer orders